Six quick tips for creating trust with your customers.

Customer trust grows slowly and develops over time. Conversely, trust can be smashed in a single thoughtless moment or action. The truth is; customers actually grow in trust through perceived fairness.

Here are a few tips from a book on customer service that I am reading now called WOW: Deja al cliente boquiabierto con un servicio fuera de serio. These tips will help us understand their view of trust and fairness, and then how we can act to grow such trust.

How does the customer interpret fairness?

• When they feel listened to and respected.
• When the transactions with you are painless.
• When you keep your promises or over deliver.
• When you treat them ethically.
• When you acknowledge their uniqueness.
• When you put their interests before those of the business.

What are some practical actions you can take to build trust?

• Frequent communication with the customer.
• Be truthful.
• Be open to hear them.
• Be warm and genuine.
• Be confident, not arrogant, but confident.
• Keep your promises, even if it hurts.

Try these actions, and let me know how your customers react to the new you.

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Merci pour les informations intéressantes. J'ai vraiment apprécié la lecture de votre blog et je suis impatient de lire votre prochain post. Il est toujours amusant de trouver des blogs grands.
Je vais recommander ce blog à mes amis!