The most important phrase in all of customer service.

As I continue reading WOW: Deja al cliente boquiabierto con un servicio fuera de serie – I am struck by the chapter that focuses just on saying thank you. This is such a very important phrase that we often take for granted. No matter the country, the culture, or the language; a simple “thank you”, “gracias”, “obrigado”, “danke”, “merci”, “na som”,  “grazie”, “arigato”, “tack”, or “cheers”, it is a powerful connector that we have often overlooked.

Here is a reminder of several opportunities you have to say a simple heartfelt “thank you” to your customers.

• When they buy from you
• When they compliment your company
• When they offer comments
• When they try a new product
• When they recommend you
• When they are patient, and when they are not
• When they help you serve them better
• When they complain
• When they make you smile

And here are 5 often overlooked “thank you’s” within the company:

• Your co-workers
• Your boss
• The other departments you work with
• Your vendors
• Yourself- yes you- you do a great job, thank yourself.

And just a quick additional tip I learned from what I read and am working to put into practice: The most effective “thank you’s” are the ones that are:

• Immediate
• Specific
• Sincere
• Special

Who do you need to say thank you to today?

Comments

[Reservations call center]

Thanks for the good info! The ideas and insights are very worth reading. You really gave valuable information..:)

[Outsource Call Center]

I agree with you there, I still believe that treating the customer so good and politely makes them so comfortable and satisfied with your services. Thanks for sharing.

-fern-

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I am grateful to you for sharing this information.

[Call center companies in the Philippines]

This is nice information you got here! Thanks for sharing. People should maintain a polite and good conversation always.

[call center]

First, I wanna thank you for giving us this well-informative post. It helped me appreciate this simple word that has deeper and special meaning. And most especially we know who are guys from the customer service. As we live our lives day by day, we get to encounter them so much and sometimes, we can't even thanked them for the quality service they have given us. And nowadays actually, a lot of companies are really making efforts on how to serve their clients to the maximum level. So let's all thank them for that.

[Sonia Roody]

A simple statement like "Thank You!" is really good to hear. This shows respect to anyone! When we ask help from an assistant in call center, they're always glad to help you and they're response politely. That's why we're comfortable to tell our concerns to them.

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Any customer will be glad if they hear the statement "Thank You!". This statement helps to keep the trust of your clients. Aside from having good agents, I think improving your computer systems is also important, especially on keeping and storing data. That's why having accreditation systems among businesses; these are truly useful for improving their data management system.

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Texas police spokesman in local time Tuesday confirmed, just with the team won an NBA championship calf defender DE Sean Stevenson, because in public drunkenness has been arrested by the police.

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